gain access to your personal and financial information.
Fraudsters are on a lookout to defraud by convincing you to download
a third party application and get full control over your device.
Protect your SBI Card from frauds
SCREEN SHARING FRAUD:
WHAT IT IS?
Screen Sharing or Mirroring App Fraud is a new scam where Fraudsters ask users to install a third party screen-sharing application in order to assist you online or to update some documents. These apps may or may not be malware, but they do grant complete access of your device to the scammer.
There are hundreds of free screen-sharing application available all over the internet. These apps were originally used by engineers to fix issues on a phone/computer from a remote location. These apps allow full access and control to the user’s device.
HOW IT WORKS?
Fraudster approaches the user imposing to be from a financial institution/bank or an online service provider.
They will ask user to download a third party screen-sharing application on their device to solve an issue immediately.
Instead of asking user to share their card, bank details, UPI PIN or OTP, fraudster will ask users to type in the details.
While user thinks they are being helped, fraudster use the opportunity to record the user’s card number, CVV code and send an OTP for transferring funds into their own account through an SMS.
Remember, screen-sharing apps allow access to your device. Fraudsters view the OTP received on the user’s device and use it for transferring funds to their own account.
SAFETY TIPS:
Do not download any unknown/unauthorized application on your device.
Do not permit any third-party application to be installed on your device.
If you see any notification asking you to allow a particular application to make changes to your device immidiately 'Deny' and decline.
Report any such call/suspicious activity on the helpline number mentioned at the back of your credit card.
ALWAYS REMEMBER:
SBI Card will never ask you to install any third-party application on your device.
Do not install an application on anyone's request. It may be used to grant full control of your phone/laptop/desktop/tablet to the person on the other end
and help him/her view your personal and financial information such as card credentials/account details/personal photographs from a remote location.
Vishing
What is Vishing?
Vishing is a combination of Voice and Phishing that uses Voice Over Internet Protocol (VOIP) technology, wherein, fraudsters attempt to collect your personal data, pretending to be calling on behalf of your bank or credit card company.
Please note that we will never ask you for any confidential data like credit card CVV, PIN, login credentials, password, One Time Password (OTP), etc.
If you have any suspicions about any such request being made to you, please call up the helpline to confirm the request.
You can call the SBI Card helpline at:
39 02 02 02 (prefix local STD code) or 1860 180 1290
Contact us if you suspect any fraudulent activity or transaction in your account, please call our SBI Card helpline.
You can also report such incidents at feedback@sbicard.com.
Phishing
What is Phishing?
Phishing is an act of attempting to acquire information such as user names, passwords, and credit card details by disguised entities with malicious intent. It can be in the form of an email, SMS, website screen or pop-up that appears to be from your bank or card issuer. Please note that we will never ask for any confidential data like login credentials, password, One Time Password (OTP), CVV or PIN.
Follow these simple steps to protect yourself:
Do not disclose your CVV, One Time Password (OTP), online account ID and password or any other sensitive information to anyone, including SBI Card representatives.
Do not open attachments in emails coming from strange or unknown sources, as they may contain virus or Trojan, which transmit keyed-in details to phishers.
Type the web address in the browser whenever you intend to visit the SBI Card online account. Do not use links provided in emails sent from unknown resources.
Change all your passwords frequently and from your personal computer.
Avoid the use of cyber cafés and public kiosks for online transactions or for accessing your SBI Card online account.
Prefer the use of virtual keyboard for logging into your SBI Card online account.
Log out from your account and then close the browser window, after completing your transaction.
Check the last log in date and time details in your online account everytime you log in.
Register your email and mobile number with SBI Card so that you can get regular alerts about your account.
Check your SBI Card statements properly for any suspicious transactions. If you ever notice any unauthorised transactions, immediately report the same to SBI Card helpline.
Install effective antivirus, anti-spyware and personal firewall on your computer and mobile phone and update them regularly.
Check the site you want to transact on for secure symbols like https:// or the padlock icon.
How to report a Phishing attempt?
If you ever get an email, which you suspect has been sent with intent of phishing, please forward the original email to us at feedback@sbicard.com
Skimming
What is Skimming?
Skimming is the act of illegally copying data from the magnetic stripe of a credit, debit or ATM card.
The card number and/or details are procured using basic methods such as photocopying receipts or more advanced methods such as using a small electronic device called skimmer to swipe and store hundreds of such credit card numbers. Skimming can be done at restaurants, bars, gas stations and retail counters where the physical use of card is done.
How to prevent your card from getting skimmed:
Review your credit card statements properly and regularly. If you ever observe a disputed or suspicious transaction, report the same to our helpline immediately
Remember to collect your card after transaction.
Do not handover your SBI Card to anyone including company representatives
Cover your keypad while you are typing in your PIN number. Use your hand and body to cover your keypad when operating a handheld pin-pad or a payment processing machine like an ATM. This will prevent shoulder surfers and pinhole cameras from observing your PIN number
Always ensure that your card is swiped in your presence. Pay at the terminal instead of giving your card to a waiter for payment processing, after dining at restaurants.
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